Aaron Baird, a Seattle resident, rented a car from Hertz in June, and later found it had been returned to the wrong location. Although he initially accepted the company’s offer of $ 75 in fees, Hertz reinstated the bill a few weeks later and put Baird on their unpaid list. He is not the only one affected by this practice. Elliott Advocacy, the Washington-based nonprofit, is helping Baird resolve the issue.
Dungan filed a lawsuit against Hertz, alleging $ 780 over. Although Hertz said it would remove most of the pay, it took more than four days to clean the car. Hertz staff said the car would only take 24 hours to leave. Hertz has denied the allegations, and Dungan is arguing with his creditors.
In the article, Elliott wrote that Hertz employees can easily tell if a car is smoking by just smelling it. Hertz can also search for cigarettes and ashes. When Dungan’s vehicle was inspected, officers found evidence of cigarette smoke in the vehicle. Hertz employees then added $ 400 to Dungan’s bill and filed a lawsuit against the company.
“Hertz isn’t doing the right thing. If they charge you a hefty fee, they can’t take it away,” Baird said. Hertz employees also do not want to pay Dungan because they know it is illegal. It’s not fair, but they are allowed to pay customers for whatever they want. They can also pay a fee even if they cannot prove it wrong.
If Hertz can recreate a charity show, it should be a good idea. After all, there’s no reason to send a customer to the collection if you don’t agree to pay the higher price. The company has to do the right thing and make the payment. If they don’t, they will end up in court with no refund.
Hertz’s hospitality is a way to show its employees that they are willing to work with customers. But in Dungan’s case, the company refused to remove the $ 780 excess and sent him to collect, even though he was not smoking in the car. However, he says he doesn’t smoke and it’s just his fault.
Hertz’s paperwork has also made it difficult to argue the charges. It is a legal requirement to read this contract in detail. Its employees have to explain what happened and why, and it’s a good idea for customers to get a copy, especially if they’re unsure of the law. It is also important for consumers to read well.
As a customer, you should never pay a premium when Hertz tries to recoup losses. The company must honor its promises. If they don’t, you could be penalized. Hertz’s policies and practices are not fair to consumers. It should be clear and easy to understand. And you shouldn’t be sent to the collection after you’ve been offered a very fun character.
While the company must give its customers the benefit of the doubt, it is important to remember that the law requires the right of the company to make mistakes. If you are in the wrong car, the company can deny your claims. The company’s errors in the listing process can lead to costly damages and litigation. Therefore, it is important to read the contract before signing a car rental agreement.
A Hertz charity event is just the beginning. The company has a long history of making mistakes and is known for its customer service. After giving you a good example, you should follow the company’s rules and policies. It is important to note that your car is the property of Hertz and is not the responsibility of the company. To get a discount, you must pay only for the car that is right for you.
Hertz customer Aaron Baird made a costly mistake during his last list of cars. Because he returned the car to the wrong location, the car rental company fined him $ 780. Finally, in the spirit of good customer relations, Hertz offered Baird a favor and canceled the debt.
The lesson was learned, and everything went well – or so did Baird.
A few weeks after Hertz offered the favor, another department within the company re -imposed the bill. The Hertz team sent Baird’s story to the collection and put him on the Do Not Rent (DNR) list.
Now Baird is furious that he hopes Elliott Advocacy’s team can help. He wants Hertz to take his story from the collection and remove his name from the DNR list.
- 1 Taking a scenic road trip with a Hertz rental car
- 2 An unpleasant billing surprise from Hertz
- 3 Consumer warning: Don’t file a credit card dispute against Hertz
- 4 Asking the Elliott Advocacy team for help
- 5 Unfortunately, you broke your car rental contract.
- 6 A Hertz goodwill gesture: Yes, we will give you one free pass
- 7 Is this a joke? Hertz still wants its money and sent me to collections!
- 8 Elliott Advocacy Investigates: What’s going on here?
- 9 Good news from Hertz (for real this time): You’re all clear!
- 10 Hertz can’t send you to collections if you follow these tips
Taking a scenic road trip with a Hertz rental car
Last June, Baird and his wife traveled to the state of Washington. The couple rented a Hertz rental car in downtown Seattle.
“When we picked up the car, we asked the Hertz agent if we could take it back to the airport,” Baird said. “He said it could, and it would cost $ 75 extra.”
For the next four days, the couple used the car to visit beautiful places outside of Seattle.
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“We then returned the car to the airport and flew to San Diego to continue our tour,” Baird said. “It was an exciting visit to Washington.”
Memories of that part of the trip were almost faded.
An unpleasant billing surprise from Hertz
A few hours later, when the couple arrived in San Diego, Baird opened his email. There was the receipt for the car rental and a big surprise.
“I expected the bill to be about $ 430,” Baird recalls. “Instead, it’s $ 1,200!”
Baird said he headed straight to the Hertz desk at the airport in San Diego. There he showed the agent the large amount of money and the $ 780 discount. Explaining that he was told the discount was $ 75, Baird asked the agent to drop the charge.
This Hertz agent was great. He typed in some information and said he would clean it all up. He then handed me a printed slip that said I owed only $ 430, which was the original price.
Glad that Hertz had quickly corrected the problem, Baird and his wife continued their journey.
It’s not entirely clear what the Hertz agent did at the San Diego airport. But next week, Baird will find out he certainly hasn’t shed the $ 780 over.
Consumer warning: Don’t file a credit card dispute against Hertz
A few weeks after the couple returned to Georgia from their trip to the west coast, Baird reconsidered his credit card bill.
“The costs of waiting to bill my credit card have remained the same,” Baird said. “Hertz charged me $ 1,200 for the lease in Seattle. That includes $ 780 for the cost of the absence. ”
After talking to several Hertz representatives, no one was willing to correct the allegations, Baird gave up. His next call was to his credit card company. He decided to let the bank sort this out for him.
Unfortunately for Baird, filing a credit card dispute against Hertz is almost a mistake. Large car rental companies often ignore car rental questions from creditors. This is where the customer gets to “win” the controversy. But then Hertz threw the debt into collection and put their first customer on the Do Not Rent list. The customer then encounters a new set of problems.
We have seen this pattern over and over again in our case files.
What most consumers don’t realize is that winning a credit card chargeback simply ends the credit card company’s involvement in the issue. The trader is free to pursue the debt elsewhere if he believes the debt is worthwhile. (You can read more about the dangers of using a credit card chargeback the wrong way here.)
Baird is our latest entry into the Hertz DNR club with his winning return.
“I won the credit card dispute by showing that I had the adjustment given to me in San Diego by that Hertz agent,” Baird recalled. “But Hertz didn’t care that I won the lawsuit.”
That’s right, Hertz didn’t care that Baird’s credit card company was with him. Hertz wanted to pay the maintenance fee.
The Baird company was soon harassed with multiple demands and threats for payment.
Asking the Elliott Advocacy team for help
A few months after the car listing crashed, Baird came across a story from our website that caught his eye.
In that regard, Andrew Dupuy had a similar situation to Hertz in Seattle. He said he didn’t know what made him come back. But when he dropped off the car at the airport in Seattle instead of the local branch two miles away, it resulted in nearly $ 1,000 in compensation from Hertz.
We had successfully discussed that issue with our friends at Hertz, and Baird hoped that maybe we could help him as well.
So he sent his request for help to our team.
Unfortunately, you broke your car rental contract.
When Baird’s application first hit our help line, it landed on Dwayne’s desk. He reviewed the matter and pointed Baird in the right direction to further his claim.
Unfortunately, if you did not change the lease at that time, then you violated the terms of the contract by non -refundable as stated in the contract. Your data does not support that the company did not follow the terms of the agreement, so it is likely that additional fees will be charged. The price statements you received in San Diego do not indicate that they have renewed the lease agreement.
When disputing a lawsuit with a credit card, it is important to remember that a successful dispute is simply to remove the credit card from the same, the company can still track the amount of debt through other means such as of the collection. We also recommend that you eliminate all other opportunities first, because a dispute over credit cards often destroys any loyalty that the company may be willing to provide and, in most cases, will put you in jeopardy. the Do Not Pay list until the amount is paid. .
Our advice is to write to the company requesting a positive attitude in canceling the amount owed or trying to negotiate a reduced amount. (Dwayne and Baird)
And soon, Baird reported good news to our team.
A Hertz goodwill gesture: Yes, we will give you one free pass
Following Dwayne’s lead, Baird approached a manager at Hertz who agreed to write off the debt.
Thank you for contacting a member of our Senior Leadership Team, who has requested that I respond to you on their behalf. I appreciate the opportunity to review this matter. I understand you are concerned about the ***** listing that was made in Seattle, WA on June 26th, 2021.
According to our records it is planned to return the rental car to the rental location on June 29th, 2021; however, the rental car was returned to Seattle, WA Airport causing the price to change. Please see our Terms & amp; Conditions indicate that if the terms of the contract change the rate may change. By accepting the lease, you signify that you accept the terms in the agreement. Based on such charges it is considered valid.
We received a dispute from your financial institution on July 6th, 2021 in the amount of $ 726.87 and refunded the card on file. The disputed amount was provided to our Information Team and we started trying to collect it. Since the rental car was returned to a nearby location as a charity, I have written off the amount owed and closed the credit card. the collection. However, in the future if you need a change to the contract please contact us directly so that we can make the necessary changes.
I hope this offer restores your faith in our brand and I appreciate you allowing me the opportunity to fully review this issue. Please know that we take all customers ’concerns seriously and I would like to thank you for giving me the opportunity to review this matter. Please do not hesitate to raise any concerns in the future and thank you for choosing Hertz.
Hertz Sales Services
Is this a joke? Hertz still wants its money and sent me to collections!
That story had to end. But no.
Almost two months after we first heard from Baird, he was back.
I contacted you about six weeks or so about a problem with the Hertz car listing. Through a quick summary, we put the Hertz listing somewhere other than the one we picked up back in June, charging about $ 700 more (instead of the $ 400 or more that should have been). pay) but only intend to pay a $ 75 fee, later argued. $ 700 added to our credit card and won a refund for $ 700, started receiving bills from Hertz, and eventually withdrew $ 780 from Hertz after contacting you and using the administrator email address at your website to contact us directly.
It’s all good news and a lesson learned, but now we have a new set of problems with the same problem we don’t know how to solve.
After receiving an email from Hertz that the amount in question would be removed, we received another bill for the same amount at a later date. I emailed the same person who told us it was written off and he said we could ignore it, because the time of sending the bill was close to the time it was written off. the amount. We ignored the bill, but we received a letter from a collection office a few weeks later.
When I walked through Baird’s new ticket route, I realized that Hertz had waived the fee a few months ago. It’s unclear why another department at Hertz pursued the debt and sent it to collection and put Baird on the Do Not Rent list.
Elliott Advocacy Investigates: What’s going on here?
It’s time to see what our professional friends at Hertz think about this car accident.
We have another case like last week, where Hertz gave a good example to a customer and then someone from the company handed the credit to a collection office!
In this case, we have Samantha Nowak / Aaron Baird. He and his wife returned their lease to the wrong place and Hertz charged him nearly $ 800 extra. Finally, after they escalated their case to their credit card company and to the top of the retail service *****, Hertz Executive Customer Service, wrote in an email below (in red ) it allows for a single positive model and eliminates the inconvenience of providing pay. That was the beginning of September. Two weeks ago, the couple began receiving demand information from a third party collecting bills for bills removed by ******. So there seems to be a problem with communication between the different organizations here.
Currently, the collection agency is pursuing Hertz for a charge that confirmed that ****** had removed the couple from the record.
Good news from Hertz (for real this time): You’re all clear!
Do you think your team can search here and delete this collection branch?
And Baird’s battle with Hertz soon ended.
I just got a call from Nicole at Hertz. He was very nice and said our case had been closed and the collection had been pulled. I asked if he could send me a letter and he said yes.
I think that means the end.
I want to thank you again for all your help. Without your help it would have been much more chaotic and I really appreciate it!
Hertz can’t send you to collections if you follow these tips
Hertz Baird has taken out of its Do Not Rent lease, returned $ 780, and is back as a customer in good condition.
We know from our filing records that Hertz is more than willing to send its customers ’information to the collection. To avoid making yourself an easy goal, here are some tips for you to follow.